Shipping & Returns
You get the plant that you see in the images.
Plants usually shrink and change color when they are shipped, hence please treat the size and color of plants as approximate only.
Color rendering on different monitors / devices may appear different from actual plant.
Plants will be shipped bare roots without soil.
We usually ship the plants within 2 weeks of purchase.
For US customers, shipping will be via Priority mail with delivery confirmation for a fixed price of $14.00, regardless of the number of plants purchased.
For international customers, shipping will be via Express mail (EMS) with tracking for a fixed price of $100.00, regardless of the number of plants purchased.
For international customers, if you need Phytosanitary certificate, please add that from the shop along with rest of the plants. We work with the USDA (United States Department of Agriculture) to issue the phytosanitary certificate for your shipment. However, some countries have strict requirements and may require Import Permit from you (the importer). Please check your country requirements. We will not be responsible for any custom issues due to the lack of additional required paperwork on the receiving side (Import Permit, etc).
For customers that are experiencing climate under 35 degree, please add a heat pack from the shop.
We do not accept returns. All the sales are final unless we made a mistake in fulfilling your order. In this case, please contact us as soon as you received your order. We will do our best to rectify.